Refunds

LORDS DIY will provide a full credit for product that is damaged or unusable. We do not accept returns of damaged goods due to negligence. All claims must be made to our customer service department within seven days of delivery by sending an email to orders@lordsdiy.com, quoting your order number. Please keep all original packing materials and documentation in the event that your equipment has to be serviced or returned. Before returning any product you must obtain a Return Merchandise Authorisation (RMA) number. No returns will be accepted without an RMA number.
 
To request a return merchandise authorisation, contact our Customer Satisfaction Centre at orders@lordsdiy.com, quoting your order number, within 7 days of receipt. RMA numbers are valid for ten (10) days after issue. Send the item in its original manufacturer's packaging to the following address:

LORDS DIY-RMA
119/121, Westbourne Grove
London, W2 4UP.
 
Please put the RMA Number on the outside of the box in large letters.
 
We will directly accept the following kinds of returns without a restocking fee within 30 days of the invoice date: unopened or defective products. Defective products may be returned for repair or replacement only, at our discretion, within 30 days from the invoice date. After 30 days, the manufacturer's warranty applies. Returns must be in 100% complete, in a resalable condition, and must include original packaging, manuals and unfilled-out registration cards. Please note that we can refund shipping costs only if the return is a result of our error.