Privacy Policy
When you visit our web site, some personal information, such as e-mail, mailing address, phone and fax are collected. This information is only used to generate user profiles and to personalize the web site to your particular interests.
How We Use Your Information
The information collected online is stored indefinitely and is used for various purposes, including processing your order(s), customer service, product and service development, direct marketing and marketing analysis, facilitating your use of this web site, and customising your product selection to your particular interests. The information we collect will be confidential and will not be shared with any organisations. We know how annoying and intruding junk e-mail can be. LORDS DIY believes in positive advertising, we will not send you junk e-mail, unless you notify to us that you would like to receive promotional and sales e-mail.
Your Security
Recent media reports of websites being "hacked" have raised many concerns among consumers. For your security, we do not store credit card information in any way on this website.
Information about Cookies
When you visit the LORDS DIY web site, we place a text file called a "cookie" in the browser directory of your computer's hard drive. A cookie is a small piece of information that a web site can store on your web browser and later retrieve. The cookie cannot be read by any web site other than the one that set up the cookie.
Cookies enable this web site to recognize the information you have consented to provide and help us determine what portions of this web site are most appropriate for your professional needs. As a result, cookies give you the ability to retrieve previous image search results and view your previous invoices. In addition, Cookies are necessary in order for us to "save" your shopping cart for 14 days so you can finish your order at a later date.
As we are a category based e-commerce website, we are always trying to improve the efficiency of our online store. We may use cookies to better analyze the "paths" shoppers take throughout our store to find a certain item. This information, like all information submitted on our website, is confidential and will not be shared with any organizations. We do NOT use cookies to analyze browsers after you leave our website. Please remember cookies do not contain confidential information such as your home address, telephone number or credit card details.
If you have any comments or questions, please contact us.
Cookies enable this web site to recognize the information you have consented to provide and help us determine what portions of this web site are most appropriate for your professional needs. As a result, cookies give you the ability to retrieve previous image search results and view your previous invoices. In addition, Cookies are necessary in order for us to "save" your shopping cart for 14 days so you can finish your order at a later date.
As we are a category based e-commerce website, we are always trying to improve the efficiency of our online store. We may use cookies to better analyze the "paths" shoppers take throughout our store to find a certain item. This information, like all information submitted on our website, is confidential and will not be shared with any organizations. We do NOT use cookies to analyze browsers after you leave our website. Please remember cookies do not contain confidential information such as your home address, telephone number or credit card details.
If you have any comments or questions, please contact us.
Refunds
LORDS DIY will provide a full credit for product that is damaged or unusable. We do not accept returns of damaged goods due to negligence. All claims must be made to our customer service department within seven days of delivery by sending an email to orders@lordsdiy.com, quoting your order number. Please keep all original packing materials and documentation in the event that your equipment has to be serviced or returned. Before returning any product you must obtain a Return Merchandise Authorisation (RMA) number. No returns will be accepted without an RMA number.
To request a return merchandise authorisation, contact our Customer Satisfaction Centre at orders@lordsdiy.com, quoting your order number, within 7 days of receipt. RMA numbers are valid for ten (10) days after issue. Send the item in its original manufacturer's packaging to the following address:
LORDS DIY-RMA
119/121, Westbourne Grove
London, W2 4UP.
Please put the RMA Number on the outside of the box in large letters.
We will directly accept the following kinds of returns without a restocking fee within 30 days of the invoice date: unopened or defective products. Defective products may be returned for repair or replacement only, at our discretion, within 30 days from the invoice date. After 30 days, the manufacturer's warranty applies. Returns must be in 100% complete, in a resalable condition, and must include original packaging, manuals and unfilled-out registration cards. Please note that we can refund shipping costs only if the return is a result of our error.
To request a return merchandise authorisation, contact our Customer Satisfaction Centre at orders@lordsdiy.com, quoting your order number, within 7 days of receipt. RMA numbers are valid for ten (10) days after issue. Send the item in its original manufacturer's packaging to the following address:
LORDS DIY-RMA
119/121, Westbourne Grove
London, W2 4UP.
Please put the RMA Number on the outside of the box in large letters.
We will directly accept the following kinds of returns without a restocking fee within 30 days of the invoice date: unopened or defective products. Defective products may be returned for repair or replacement only, at our discretion, within 30 days from the invoice date. After 30 days, the manufacturer's warranty applies. Returns must be in 100% complete, in a resalable condition, and must include original packaging, manuals and unfilled-out registration cards. Please note that we can refund shipping costs only if the return is a result of our error.
Cancellations
You may only cancel an order within seven days of placing the order or within seven days of receiving the order (whichever is longer). Should the order have been processed and dispatched a delivery cost for returning any goods cancelled will be payable by you, unless due to an error on our part. We will credit your credit card promptly or issue a refund once the product(s) has/have been inspected and deemed complete and in good condition by us.
To cancel please send us an email to: orders@lordsdiy.com, quoting your order number .We will confirm back to you if the order has been cancelled.
Before returning any product you must obtain a Return Merchandise Authorisation (RMA) number. No returns will be accepted without an RMA number.
To request a return merchandise authorisation, contact our Customer Satisfaction Centre at orders@lordsdiy.com, quoting your order number, within 7 days of receipt. RMA numbers are valid for ten (10) days after issue.
The product(s) must be returned to us unused, in its original manufacturer's packaging and with original documentation (as sent with each parcel) to the following address:
LORDS DIY-RMA
119/121, Westbourne Grove
London, W2 4UP.
Please put the RMA Number on the outside of the box in large letters.
To cancel please send us an email to: orders@lordsdiy.com, quoting your order number .We will confirm back to you if the order has been cancelled.
Before returning any product you must obtain a Return Merchandise Authorisation (RMA) number. No returns will be accepted without an RMA number.
To request a return merchandise authorisation, contact our Customer Satisfaction Centre at orders@lordsdiy.com, quoting your order number, within 7 days of receipt. RMA numbers are valid for ten (10) days after issue.
The product(s) must be returned to us unused, in its original manufacturer's packaging and with original documentation (as sent with each parcel) to the following address:
LORDS DIY-RMA
119/121, Westbourne Grove
London, W2 4UP.
Please put the RMA Number on the outside of the box in large letters.
Disclaimer
While we endeavour to ensure that the information on this Website is correct, we do not warrant that it is accurate, complete or up to date. We may make changes to the material on this Website, or to the Products and prices described in it, at any time without notice.
We accept no responsibility for the content of sites unrelated to www.lordsdiy.com which we may have links with or for any content displayed on this site. The existence of links from to other sites does not imply www.lordsdiy.com endorsement of the sites' entire content (due to the changing nature of the net) or of their officers or employees. However, if you have a complaint about a particular site to which www.lordsdiy.com has a link, please write to us with details and we will consider removing links to them from this site to: enquiries@lordsdiy.com
We accept no responsibility for the content of sites unrelated to www.lordsdiy.com which we may have links with or for any content displayed on this site. The existence of links from to other sites does not imply www.lordsdiy.com endorsement of the sites' entire content (due to the changing nature of the net) or of their officers or employees. However, if you have a complaint about a particular site to which www.lordsdiy.com has a link, please write to us with details and we will consider removing links to them from this site to: enquiries@lordsdiy.com
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